Emily K Chen

Emily K Chen

VP of Product. Fintech, AI, identity infrastructure. Sydney.


About

I'm a product leader based in Sydney, working at the intersection of fintech, AI, and user experience. I've led product portfolios in wealth management, payments, and regulatory technology with a focus on growth and platform ecosystems. Currently VP of Product at FrankieOne, a global regtech company building the identity, compliance, and KYC/AML infrastructure that financial services run on.

I think in systems, not features. My work centres on the end-to-end customer journey, from day zero through long-term retention, with a particular interest in unbundling legacy platforms and applying AI where it creates real leverage for customers and teams alike.

Outside of product, I photograph people, places, and the moments in between. Mostly iPhone photography and currently mucking around with the Fujifilm X-Half. The same eye for composition and craft carries into everything I build.


Recent

Jun 2026 What two days of chaos taught me about planningwriting
Jun 2026 Product vs Platform: does the distinction actually matter?writing
May 2026 My User Manualwriting